FAQs

Your First Class

  • Please arrive 10 minutes before your first ever class. This ensures enough time for check-in and proper equipment setup.

    For all other classes, please arrive 5-10 minutes before the class start time.

    Late arrival may result in refused entry and a no-show fee.

  • Grip socks are a must! If you don't have any, please ask a member of the team, we always have some available for purchase.

    Wear snug, stretchy workout clothes that let you move easily.

    We recommend leggings or fitted shorts with a supportive top. Skip loose clothing as it can catch on the equipment.

    Tie any long hair back - you will need to be able to lie your head flat on the reformer bed or mat.

  • Our Foundation classes are the best place to start! They focus on proper form and fundamental movements. You’re free to try any class, mix and match and progress at your own speed. Chat to our team if you’d like more advice on class styles or your progression.

    Make sure to arrive 10 minutes before class starts and introduce yourself to the instructor so they can show you the ropes - literally!

  • We don’t offer inductions as our Foundation sessions are beginner friendly.
    You’re welcome to book a single Drop In or try an Intro Offer to get a taste of our classes.

OUR CLASSES

  • If you haven’t been practising reformer pilates regularly and are pregnant, it is recommended that you wait until after your pregnancy before starting.

    If you've been practising reformer Pilates with us regularly before and during your pregnancy, you can continue at your usual level with a trained instructor.

    Most of our instructors are pre and postnatal trained and can support you in class every day. One instructor is still waiting on this training, so for now you won't see their classes if you filter for pregnancy-friendly on the app.

    To view what's available, check the class description or use the filters in the app to show pregnancy-friendly classes.

    We also offer baby-friendly Pre+Post Natal Reformer courses throughout the year.

  • Drop In Classes can be booked 7 days in advance.
    Intro Offer holders can book 14 days in advance.
    Class Pack holders can book 21 days in advance
    Membership holders can book 28 days in advance.

    Please note the system is precise, for example, the 6.30pm class won’t be bookable until 6.30pm on the first day of the booking window.

  • Once you’re added to the waitlist, if a spot becomes available we’ll send a text - make sure you’ve enable SMS marketing in the app!
    The person who responds fastest gets the spot!
    If you miss out, you’ll stay on the waitlist for future spots.
    If you’re excepted onto the the class list all of our usually terms apply e.g No Show & Late Fee policies.

  • Yes! We welcome everyone at The Ness Club!

    Some memberships include a guest pass. Your guest must be booked at the same time as you via the app.

    Your guests full name, email address and phone number must be provided so that we can contact the, regarding Health Questionnaires. Without this they will be unable to partake in a class.

  • Need to change your plans? No problem. You can cancel your class up to 24 hours in advance at no cost. However, if you cancel within 24 hours or don't show up, you'll lose your class credit and may be charged a cancellation fee.

  • Participants must be at least 18 years old to attend classes.

  • Class packages and memberships are non-transferable and can only be used by the registered member.

  • Unfortunately, pets & children can’t come to a studio - with the exception of select classes such as baby friendly Pre+Post classes.

our studios

  • At Willow Grange, there is a lot of free parking on site.

    At the Glissen Road studio, there is limited street parking available for up to 2 hours for a small fee.

    There are plenty of public transport options in Cambridge, such as Park & Ride. We are just a short walk from the train station. There are bike racks just outside the studio.

  • At Glissen Road, there are female changing facilities available. Please note that these are shared with Bodyworks Dance School at times, but they’re a friendly bunch!

    Toilets are of course available at both studios.

  • Mobile phones aren’t allowed in class. Absolutely no filming or photography under any circumstances.

    We do offer semi-regular Content Clubs for you to strike your best pose on the reformer! Check the timetable to see what’s coming up!

Membership questions

  • Yes! You can book a Drop In via the timetable on the website or for the best experience via the app.

    Drop In Bookings are only availble 7 days in advance.

  • Our packs of 5 or 10 credits give you 60 days to redeem them against any classes.
    You get 21 days advanced booking too!

  • Our terms and conditions are always part of the checkout process but are also available here.

  • Yes, after 3 renewal periods, and we do ask for 30 days’ notice. So make sure you reach out via the app around your second renewal if things aren’t working for you.

    This also applies to downgrades.

  • Yes! Once every 12-month period, you can freeze your membership for £30 instead of that month’s membership renewal.

    A freeze must be arranged with 30 days’ notice and applies to the entire 30-day renewal period; partial periods are not applicable.

  • Guest passes are only available with our Ultimate Membership.

    Guests must be booked in via the app at the same time you book yourself in.

    Guests must be new customers to The Ness Club.

    Please reach out via the app if you need any help.

  • You certainly can! Gift cards are available to purchase online and can be redeemed against drop-ins, class packs or memberships.

    Get in touch if you’d like us to set up something a little special for you!

App questions

  • You can download the ‘Momence’ App in your app store.

    Then in the app go to ‘App Settings’ > ‘Add Host’ and search The Ness Club.

  • It means you don’t have you aren’t eligible to book those just yet.

    Drop-in bookings can be made up to 7 days in advance.

    Class Pack & Intro Offer bookings can be made up to 14 days in advance.

    Membership bookings can be made up to 28 days in advance.

    Please note that the system counts down the precise time, for example, the 6.30 pm class won’t be bookable until 6.30 pm.

  • Your guest will have been emailed their own booking confirmation. We will contact them directly to manage their booking, health questionnaire and anything else necessary.

    Your guest is able to manage their own booking by registering for the Momence app using the email address provided.

  • You can contact us via the app's Inbox, and a member of the team will reach out shortly.

    If you need to reset your password, please use the ‘Forgot password?’ link on the login screen. Alternatively, reach out to us by email at hello@theness.club